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Reach Us Anytime
Have questions or need help? We’re here for you
Have questions or need help? We’re here for you
FAQ'S
Frequently Asked Questions
Find quick answers to the most common support questions
Still Have Questions?
Still have questions? Feel free to get in touch with us today!
How does Swivel simulate customers?
Swivel uses AI-powered customer agents trained on your historical data, product context, pricing, competitors, and cancellation flows to mimic real user behavior.
How accurate are the simulations?
Swivel calibrates simulations against your historical churn data and continuously refines accuracy during onboarding and pilot phases.
What do we get after running an experiment?
You’ll receive churn probability shifts, stay/cancel outcomes, segment-level insights, narrative explanations, and prioritized retention recommendations.
What data do you need from us?
Swivel primarily uses historical subscription, usage, pricing, and cancellation data. No PII is required.
How do you validate results?
We compare simulated outcomes to known historical behavior and real-world tests when available, measuring directional accuracy and decision confidence, not just raw prediction.
FAQ'S
Frequently Asked Questions
Find quick answers to the most common support questions
Still Have Questions?
Still have questions? Feel free to get in touch with us today!
How does Swivel simulate customers?
How accurate are the simulations?
What do we get after running an experiment?
What data do you need from us?
How do you validate results?
FAQ'S
Frequently Asked Questions
Find quick answers to the most common support questions
Still Have Questions?
Still have questions? Feel free to get in touch with us today!
How does Swivel simulate customers?
Swivel uses AI-powered customer agents trained on your historical data, product context, pricing, competitors, and cancellation flows to mimic real user behavior.
How accurate are the simulations?
Swivel calibrates simulations against your historical churn data and continuously refines accuracy during onboarding and pilot phases.
What do we get after running an experiment?
You’ll receive churn probability shifts, stay/cancel outcomes, segment-level insights, narrative explanations, and prioritized retention recommendations.
What data do you need from us?
Swivel primarily uses historical subscription, usage, pricing, and cancellation data. No PII is required.
How do you validate results?
We compare simulated outcomes to known historical behavior and real-world tests when available, measuring directional accuracy and decision confidence, not just raw prediction.